Your information.
Your understanding.

1. Scope

This Privacy Policy applies when you use Lureximo websites, the Lureximo Provider mobile application, customer mobile applications, customer and provider features, restaurant and store tools, business-partner experiences, support channels and other services that link to this policy.

“Lureximo,” “we,” “us,” and “our” refer to the operator of the Lureximo marketplace. XimoRide, XimoBites, XimoDrop and XimoPro are part of the Lureximo ecosystem.

2. Information We Collect

Information you provide

• Account information such as your name, email address, phone number, profile photo and login details.
• Customer request information such as pickup and destination addresses, delivery details, service descriptions, photos, notes and preferences.
• Provider information such as identity details, service categories, vehicle information, business information, credentials, documents and payout information.
• Restaurant and store information such as business name, location, menu or product details, images, staff information and operational settings.
• Transaction information including order amounts, tips, fees, receipts, refunds and service history.
• Communications submitted through support, messaging, forms, ratings, reviews and dispute channels.

Information collected automatically

• Device type, browser, operating system, app version, IP address, language and identifiers.
• Usage information such as pages viewed, features used, taps, clicks, service status events and session activity.
• Approximate or precise location information when required for ride, delivery, dispatch, safety or location-based features and permitted by device settings.
• Technical logs used for security, fraud prevention, debugging, performance and reliability.

3. Location & Device Data

Location supports nearby requests, provider availability, dispatch, navigation, pickup and delivery verification, and active-service tracking. With device permission, Lureximo Provider processes approximate or precise location while you use these features.

Your location and service progress may be shared with the customer assigned to your trip or delivery and used by Lureximo for dispatch and support.

You can control location permissions in your device settings. Some features may not function correctly when required location access is disabled.

Photos, verification and device permissions

When you choose to upload a profile photo, document or service image, or scan a verification code, the feature may request camera or image access. Submitted images and verification results are used for the relevant account, safety or service workflow. You can manage permissions in your device settings.

Session storage

Our websites and app web screens use browser storage to maintain sign-in sessions and service state. Clearing this storage may sign you out or reset local preferences.

4. How We Use Information

• Provide, personalize and improve Lureximo services.
• Match customers with eligible providers, restaurants, stores and service professionals.
• Calculate routes, estimates, availability, fees, order status and service progress.
• Support safety features, identity checks, pickup and delivery verification, fraud detection and account protection.
• Process transactions, receipts, tips, refunds and payouts.
• Send service updates, support responses, operational notices and permitted marketing communications.
• Maintain ratings, reputation, service history and marketplace quality.
• Analyze performance, diagnose problems and develop new features.
• Comply with legal obligations and enforce platform rules.

5. How We Share Information

We may share information as reasonably necessary to operate the marketplace, including:

• Between marketplace participants: customers and providers may see information needed to complete a service, such as names, profile photos, ratings, vehicle information, pickup or delivery details and service status.
• Restaurants and stores: businesses may receive order and fulfillment information needed to complete customer requests.
• Service providers: we may use companies that provide payments, cloud hosting, maps, communications, analytics, fraud prevention, identity verification, customer support or similar infrastructure.
• Legal and safety reasons: information may be disclosed when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate fraud or enforce agreements.
• Business transactions: information may be transferred as part of a merger, financing, acquisition, restructuring or sale of assets, subject to applicable law.

Information shared to complete a service can include provider location, customer pickup or delivery addresses, relevant contact details, ratings and verification results. Please avoid placing unrelated sensitive information in reviews, messages or service photos.

Mobile messaging information: Mobile telephone numbers, SMS opt-in data and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. This restriction does not prevent Lureximo from using communications service providers solely to deliver messages requested or authorized by the user.

6. Payments & Financial Information

Payment card details and payout credentials may be handled by payment processors or financial service providers rather than stored directly by Lureximo. Lureximo may retain transaction records such as amounts, services, fees, tips, payment status and receipt information.

Where integrated, Stripe processes payments and Google Maps provides mapping features. Their handling of information is described in the Stripe Privacy Policy and Google Privacy Policy .

7. Communications

Lureximo may send transactional messages about account activity, requests, rides, orders, deliveries, provider status, safety, payments and support. Marketing messages may be sent where permitted. Users may be able to opt out of promotional communications while still receiving essential service or security notices.

SMS and MMS disclosures: Users who actively select the separate SMS consent checkbox may receive recurring transactional text messages from Lureximo concerning account verification, service requests, ride or delivery updates, secure PINs and customer/provider communications.

Message frequency varies according to account and service activity. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. Reply STOP to unsubscribe from text messages or HELP for assistance.

8. Advertising, Promotions & Sponsored Content

Lureximo may display promotions, sponsored placements or advertisements in parts of the platform. We may use service context, general location, account activity or engagement information to measure and improve these placements where permitted. Available advertising features may vary by service.

9. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, meet legal obligations and enforce agreements. Retention periods may differ based on the type of information and the purpose for which it is used.

10. Security

We use reasonable administrative, technical and organizational safeguards designed to protect information. No website, app, network or storage system can be guaranteed completely secure. Users are responsible for protecting account credentials and devices.

11. Your Choices & Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction or other control over certain personal information. You may also be able to manage location, camera, microphone, notification and advertising permissions through your device.

Requests can be sent to support@lureximo.com . We may need to verify identity before completing certain requests and may retain information where legally required or reasonably necessary for safety, fraud prevention or recordkeeping.

12. Children

Lureximo is not intended for children to create independent marketplace accounts where prohibited by law. Parents or guardians should not allow a child to submit personal information through an account unless the service and applicable law permit it.

13. Changes to This Policy

We may update this Privacy Policy as Lureximo develops, adds features or changes legal or operational requirements. When changes are material, we may provide additional notice where appropriate. The updated date at the top of this page indicates the current version.

14. Contact Us

For privacy questions, requests or concerns about Lureximo or Lureximo Provider, email support@lureximo.com with “Privacy” in the subject.

For provider account support, contact providers@lureximo.com .